Frequently asked questions
Short answers for every Rotaidem program.
HeavyPro
Does HeavyPro change my aircraft or the flight model?
No. HeavyPro only shapes your stick input on its way into the sim. No aircraft or flight-model file is touched. The one exception is the optional PMDG 777: Real 777 feel, which works on its own copy and is off until you turn it on.
Which simulator does HeavyPro work with?
Microsoft Flight Simulator 2024 on Windows 10 or 11 (64-bit).
Do I need force-feedback hardware?
No. HeavyPro is made for ordinary joysticks, yokes and pedals. Because a normal stick can't push back, HeavyPro turns weight into how quickly the aircraft's controls follow your hand.
Will my aircraft still feel different from each other?
Yes. HeavyPro gives Boeing columns, Airbus sidesticks, light aircraft and gliders the feel of their own control systems, and recognises many payware aircraft by name. See Aircraft recognised by name.
Does HeavyPro work with the autopilot?
It steps aside: with the autopilot on, the badge shows AP ON · PAUSED and HeavyPro hands the controls back. Disconnect the autopilot and it picks up from where your stick is.
Can I stream or make videos with HeavyPro?
Yes, monetised ones included. Please credit "HeavyPro by Rotaidem" and keep your licence key off screen.
How do I update HeavyPro?
Through RotaHub: when a new version is out, HeavyPro shows a reminder banner and RotaHub installs it with one click.
Does HeavyPro need the internet?
Only now and then. While online it re-checks your licence every 20 minutes; offline it keeps working for up to 14 days and warns you in the last 3.
Can I use HeavyPro with rudder pedals and toe brakes?
Yes. Detect your yaw axis in Setup, and set up heavy toe brakes for smooth, airliner-like braking.
I quit HeavyPro and now my stick does nothing. Why?
You made HeavyPro your stick's only path, so the sim only gets the stick through HeavyPro. Start HeavyPro again, or press Restore MSFS bindings in Setup to go back to your old bindings.
RotaHub
Is RotaHub free?
Yes. RotaHub is free for everyone with a Rotaidem account. You only pay for the products you buy.
Do I need administrator rights?
No. RotaHub installs into your own user folder and links products into the Community folder without admin rights.
Can I keep my add-ons on another drive?
Yes. Pick any local drive as the library folder in Settings; RotaHub links the packages into the Community folder.
Does RotaHub touch my other add-ons?
No. It only changes links it made itself, links into its own library, or packages that belong to Rotaidem.
Is it safe?
Every release is signed by Rotaidem, and RotaHub checks the signature and checksum before it unpacks anything. A package that doesn't match is refused.
Can I install without RotaHub?
Yes. Products also have their own installer under Downloads. RotaHub just makes updates and repairs one click.
Account & licences
Where do I find my licence key?
Under My account, in your order email, and in RotaHub. In Discord, /licence shows your keys privately.
How many computers can I use my licence on?
Two at the same time. Move it to a new PC with Licence → Deactivate this PC on the old one.
My old PC died. How do I move my licence?
Just activate on the new PC. When your key is at its limit, a computer that hasn't checked in for 30 days gives its slot to the new one by itself. In a hurry? Write to us.
Can I get a refund?
Yes, the full price within 14 days, as long as you have not activated the key. See Buying and refunds.
Do you charge VAT or extra fees at checkout?
The total shown before you pay is the full price, with nothing added at checkout.
I bought with another email address. What now?
Add the key under My account (or Add a key in RotaHub). It is then attached to the account you use.
How do I delete my account?
My account → Delete my account. Orders stay in our books for 7 years as the law requires, but without your name or email.
How do I contact support?
Email Eliaz@rotaidem.com, use the contact form, or open a private ticket in Discord with /ticket.