Account & licences
Your Rotaidem account, licence keys, buying, refunds and the Discord buyer role.
Your account
- Your Rotaidem accountSign up, confirm your email, see where you are logged in, and download or delete your data.
Licences
- Licence keys explainedHow many computers, how long offline, and how to move to a new PC without contacting anyone.
Buying
- Buying and refundsPay on Stripe's secure page, get your key at once, and know your refund rights.
Community
- Discord: get the Verified buyer roleLink your Discord to your Rotaidem account and the buyer channels open by themselves.
Frequently asked questions
Where do I find my licence key?
Under My account, in your order email, and in RotaHub. In Discord, /licence shows your keys privately.
How many computers can I use my licence on?
Two at the same time. Move it to a new PC with Licence → Deactivate this PC on the old one.
My old PC died. How do I move my licence?
Just activate on the new PC. When your key is at its limit, a computer that hasn't checked in for 30 days gives its slot to the new one by itself. In a hurry? Write to us.
Can I get a refund?
Yes, the full price within 14 days, as long as you have not activated the key. See Buying and refunds.
Do you charge VAT or extra fees at checkout?
The total shown before you pay is the full price, with nothing added at checkout.
I bought with another email address. What now?
Add the key under My account (or Add a key in RotaHub). It is then attached to the account you use.
How do I delete my account?
My account → Delete my account. Orders stay in our books for 7 years as the law requires, but without your name or email.
How do I contact support?
Email Eliaz@rotaidem.com, use the contact form, or open a private ticket in Discord with /ticket.