Send a good bug report
One button collects everything we need. Here is how to use it, and what it does not contain.
Something feels off? The fastest fix starts with a good report.
- Fly until the problem happens (or just after).
- Press Copy bug report at the bottom of the app.
- Paste it into an email to Eliaz@rotaidem.com, or into a support ticket in Discord, and add a sentence or two: which aircraft, what you did, what you expected.
The report holds your HeavyPro version, the aircraft, the route and the recent log. It does not contain your Windows user name or your licence key.
Where HeavyPro keeps its files
- Logs:
%AppData%\HeavyPro\logs\ - Settings:
%AppData%\HeavyPro\settings.json - Licence:
%LOCALAPPDATA%\Rotaidem\heavypro\license.json
Tip: paste
%AppData%\HeavyProinto the File Explorer address bar to jump straight there.